Need help with MyTripBlueprint?

Ran into an issue with a trip, credits, or your account? Start here or contact us directly.

Before you contact us

Many questions get solved faster with these guides:

How it works

See how trip creation, preferences, and credits work step by step.

Credits & pricing

Learn when credits are used, what’s free, and how token packs work.

FAQ

Quick answers about plans, expiry, editing, and privacy.

Contact support

If you still need help, send us a message. Please include as much detail as possible so we can understand and fix the problem quickly.

Helpful details to include

  • Trip ID or trip name (if available).
  • What you were doing when the issue happened (e.g. generating, editing, exporting).
  • Any error messages you saw, or a short description of what went wrong.
  • Your browser and device (e.g. Chrome on Windows, Safari on iPhone).